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Coverage
1. Where can I find out where your service locations are? If you would like to find where our service locations are, please visit our Locations page.
2. Can I use the Zig Zag Wireless service outside?
The Zig Zag Wireless network is LAN-based, not cellular; therefore the service is intended to be used from within specific locations. In some cases, coverage will bleed into areas surrounding a service location, but not by design.
3. When will service be available in my area?
Zig Zag Wireless is continually adding new locations. Our goal is to make the service available where you are. If Zig Zag is not yet available at your building, ask your building manager to join the Zig Zag Wireless network. Check back here often as we continue to expand our network.
Signing Up
1. Does the Website ever run special promotions?
Yes we do. Check our Website to see current promotions.
2. Where can I find a list of the Service Plans you offer online?
Visit our Pricing page and find the plan that's right for you.
Service Plans
1. How will I be billed for monthly service?
You will be billed automatically on approximately the same date (anniversary date) each month to the debit or credit card you select when you sign up for service. Contact us by emailing us at cancel@zigzagwireless.com when you wish to cancel service. Partial month cancellations are not pro-rated.
2. Is a long-term contract required?
No, but your best value is available when you sign up for a six-month service agreement.
3. How does Zig Zag Wireless charge for fractions of minutes used?
Zig Zag Wireless always rounds up to the next full minute to determine the number of minutes used during a network usage session.
4. Can I use the minutes at any time, or are there night and weekend limitations?
All Zig Zag Wireless minutes are available to be used anytime at any Zig Zag Wireless service location.
5. What if I change my mind? Can I cancel my service?
Yes, all plans come with a 30-day cancellation period, during which a customer may cancel for any reason. The customer will still be responsible for the monthly fee accrued during that 30 day period. After the 30-day period, cancellations on a multi-month subscription plan are subject to an early termination fee of $100 or the monthly charges for the remainder of the contract term, which ever is less.
6. Is there a referral plan?
Yes, customers can earn a FREE month of service when they refer a neighbor or colleague who signs up for a six-month subscription plan. Learn more about the referral plan and its terms and conditions.
7. Can I change or cancel my plan online?
To change or cancel your service plan, please email Customer Care.
8. Can I view my account information without being logged in?
Yes, you can access your account information from the Zig Zag Wireless' sign-in screen without drawing from your service plan minutes. Simply enter your card number and PIN number to access your account information at the Welcome Screen.
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