FAQ's (2)

General

1. What do I need to get started?

You will need three things to begin using Zig Zag Wireless' service. First you will need a desktop, laptop or handheld computer with Wi-Fi 802.11b or 802.11g wireless capability. Your existing device may already have this capability built-in. If not, you can purchase a Wi-Fi 802.11b wireless networking adapter for most computers at major electronics retailers or from Zig Zag Wireless. Once your device is wireless-enabled, search for Zig Zag's SSID (or network identifier - usually ZIGZAGWIRELESS or ZIGZAGWIRELESS-X where 'X' is a number.

Second, you will need a standard Internet-ready browser on any current operating system (Windows 2000 or later, Mac OS 10.3 or later, etc.). No additional software is required.

Third, you will need a Zig Zag Wireless service plan. Zig Zag Wireless has several service plans to meet the needs of any user - from small bundles of minutes for the occasional user to unlimited Internet access.

2. Where can I purchase a wireless networking card?
You can purchase a Wi-Fi 802.11b or 802.11g wireless networking adapter for most computers from major electronics retailers or direct from Zig Zag Wireless. Zig Zag recommends USB or PCMCIA type adapters.

3. How does the service work?
Zig Zag Wireless installs access points within a wireless access zone, which transmit a radio signal to a user's Wi-Fi 802.11b wireless network adapter. With a properly installed wireless adapter, a user launches their browser from within a Zig Zag Wireless service location and receives a log-in page to enter their user name and password. Once their account information is verified, they are able to connect to Internet resources. With full connectivity to the Internet, users can access any Internet resources.

4. Do I need to download or install any special software to connect to the Zig Zag Wireless network?
The only software you will need is the software drivers for your Wi-Fi 802.11b or 802.11g wireless network adapter and an Internet-ready web browser. Zig Zag Wireless requires no additional software.

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